Shipping and Returns
How long does it take for you dispatch orders?
All orders are usually dispatched within 2-4 working days, and sent via Royal Mail. I’m usually much quicker but this gives me a little wiggle room if things get busy, like in the summer holidays or the run up to Christmas. International orders may have an additional 1-3 week delivery period depending on international postal services and customs. Don't worry, I'll let you know once your order is on the way.
Where do you ship?
More or less anywhere and everywhere in the world. How amazing to think something that I’ve made in my home studio, here in the heart of Oxfordshire, could be winging its way to far flung places like Hamburg, Brisbane or even Bognor!
How much is shipping?
If you're UK based then it's free, hooray! Other locations will be confirmed during the checkout process.
Can you make me something super special that's not in your shop?
Yes of course! Custom orders are some of my absolute favourites, I love bringing to life what you’ve come up with. Drop me a message and I'll see what we can do.
What if I need to return something?Drop me an email within 14 days of receiving your item and I'll let you know what to do. Please note that no refunds or exchanges are accepted on personalised or custom orders. Please note that in no circumstances will I accept returned items which have been washed or worn. If you have ordered the wrong size, I will happily exchange for a new size, providing it has only been tried on once and not washed. Customers are responsible for return postage costs.